Alerts (so called push notifications) come only to phones which have KidControl app running in administrator mode. “Show notifications” mode should be enabled.
Notifications come when: 1) Battery is low. “Low battery” notification should be enabled. 2) There is no connection with KidControl service. “Lost connection” notification should be enabled. 3) The person enters and leaves a Place (geofence).
From any web browser, log into your KidControl account at www.go.kid-control.com using your email and password for KidControl app and track your phone on the map.
Set KidControl app to “child” mode on child’s phones, turn off “show map”, and children will not see the map and will not receive alerts. Alerts are available in “Administrator” mode only.
You might have made a typo in the email address. Reinstall KidControl app using correct email.
Log in to your account from a desktop computer. Sometimes uploading photos directly from a phone is not possible.
When you uncheck “Show my location” option in the app settings, your phone coordinates are not updated anymore and the pause sign appears next to your avatar. The sign will disappear once you enable the option back.