This notification arrives to all users of the account in the Parent (Administrator) mode, when the user is not connected to the server for more than 1 hour. At this time the app can not transfer data to the server, so the device location is not updated. The option can be enabled in notification settings.

If the geolocation in your phone is off or the signal is too weak, the phone can not receive the satellite signal and switches to the coordinates of the nearest cellular towers. In this case, “No GPS” sign appears next to the user’s avatar on the map. The accuracy of the coordinates is reduced, so[…]

If you have set the places-geozones, but do not receive place notifications, check the app and phone settings: 1. You must be the registered user in the mode “Parent (Administrator)”. If you are not on the map (you are not a user), then the app can not send you place notifications. 2. Switch on “Receive[…]

To change the location settings, click on the “Places” icon in the upper left corner of the app. Select the place you want to change. In the settings window that opens, you can change the radius of the place. Moving the map, you can change the address of the place. Moving on, you can change[…]

Places – these are geozones that you can set in the app to receive notifications of child movements. For example, when a child goes to school or come back at home. To create a place, click on the “Places” icon in the upper left corner on the map, then click on “Add a place”. Select[…]

In order to update GPS every 1 minute, the phone must be in the zone of good GPS reception (in the open space). Also, the phone should have a stable Internet signal. Unfortunately, in the conditions of the cities, these signals are often unstable. Therefore, if the app is set to the update mode every[…]

If the watch does not connect to the app, check the watch settings. Sim card of the watch must support 2G and has an active plan. The watch must be turned on, and it must have an active Internet and a GPS signal. When registering, you must specify the correct SIM card number of the[…]

To provide precise coordinates, the phone must have GPS service enabled. It is managed in Android > Settings > My Location. GPS can identify location with 10-50 meters accuracy only outdoors. Indoors, GPS often does not work. It is better to use WiFi then, it also shows location pretty well. When GPS and Wi-Fi are[…]

If the GPS is turned on and the location is not updated, check Internet connection in your phone. GPS provides you with the coordinates and locate the device, but to transfer these data to our server, you need an active Internet connection in the device. In the case of Android phones may also be an[…]

Turn on Black box in the app settings. Also, check the app is not blocked by the phone’s settings to work in background mode. If the application “falls asleep” after folding, the Black Box will not work. Black box is one of the options of the app, it works only if the app is active.[…]